1. Services and Scheduling
Services will be provided as described in the accepted estimate, proposal, work order, or other written agreement. Service scope, frequency, timing, and pricing should be confirmed before work begins. Requests outside the agreed scope may require a revised estimate or additional charge.
2. Estimates and Pricing
Estimates are based on the information available when prepared and the scope of work discussed. If site conditions, access, requested work, or other material circumstances differ from what was represented, Tavares Cleaning Services may discuss and obtain approval for an adjusted price before performing additional work.
3. Payment Terms — Net 30
Unless a different arrangement is agreed to in writing, invoices are due net 30 days from the invoice date. Customers are responsible for paying all undisputed amounts by the due date. Accepted payment methods are cash, check, PayPal, and Zelle, subject to the instructions and any disclosed transaction charges on our Payment Methods page.
4. Late Payments and Finance Charges
Past-due balances may be assessed a finance charge of up to 5%, calculated on the overdue balance, to the extent permitted by applicable law and any agreement governing the account. The applicable rate and calculation will be disclosed on the invoice or account terms where required. Customers should contact us promptly if they believe an invoice is incorrect or need to discuss a billing issue.
5. Cancellations and Access
Customers should provide reasonable advance notice of schedule changes or cancellations. Access to the service location, utilities reasonably necessary to perform the work, and a safe work area must be available at the scheduled time. If our team cannot perform the agreed work because access is unavailable or conditions are unsafe, rescheduling or additional charges may apply where permitted and as agreed with the customer.
6. Customer Responsibilities
Customers should identify fragile items, restricted areas, special instructions, known hazards, and any surfaces or materials requiring special care before service begins. Valuable or personal items should be secured. Please notify us of any relevant building rules or access procedures in advance.
7. Service Concerns
If you have a concern about work performed, contact us as soon as reasonably possible and provide details of the issue. We will review the concern and work with the customer toward an appropriate resolution. Any agreed remedy will depend on the service scope, the circumstances, and applicable law.
8. Safety and Right to Decline Work
We may pause, reschedule, or decline work when conditions present a safety risk, when the requested work is outside our agreed services or capabilities, or when access or required information is unavailable. Any change to the service plan or price will be communicated as appropriate.
9. Limitation and Applicable Law
Nothing in these terms is intended to waive rights or remedies that cannot legally be waived. These terms are subject to applicable laws and regulations. Any limitation of liability will apply only to the extent permitted by law and any applicable written agreement.
10. Changes to These Terms
We may update these general terms from time to time. The terms in effect for a particular job may also be affected by a signed proposal, service agreement, or other written terms accepted by the customer. If there is a conflict, the specific written agreement for that service will control to the extent permitted by law.
Contact Us
For questions about these terms or an invoice, contact Tavares Cleaning Services, Inc. at 401-461-4495 or sales@tavarescleaning.com.
Last updated: October 19, 2026